Our VIP Maintenance provides a fullrange to support integrator and to enable integrators to offer ThreatSTALKER users. The service includes...
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24/7/365 Help Desk Support
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Preventive Maintenance
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Diagnosing Problems
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24hour System Replacement
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Training
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System Installation Support
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Minor and Major System Upgrades
Help Desk
When you need help in using the system, setting alarms, etc – we’re available
Preventive Maintenance
On a pre-approved schedule, ThreatSTALKER will remotely perform system evaluation and preventive maintenance
Diagnostics
If the system is not performing to your satisfaction or if the system notifies the operator of a problem, the ThreatSTALKER help desk will escalate your call to have diagnostics run remotely.
24Hour System Replacement
ThreatSTALKER maintains a spare inventory. If Threat STALKER needs to be returned we will immediately ship – for next day delivery another unit to your facility
Training
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Two day system installation, operation , maintenance, and problem diagnosis training
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User Training an interactive three hour training course provide on CD
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ThreatSTALKER manual a hard copy of the training course
System Minor and Major releases
